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Tuesday, June 27, 2006
CA Introduces New ITIL Compliance Software Set
CA introduced a new set of software, services and training programs June 27 that aim to help its customers implement and automate yet another set of regulations, IT Infrastructure Library best practices. CA’s Service Management Accelerator is designed to let IT organizations simplify standards compliance across these ITIL processes, a CA spokesperson said. CA’s Service Management Accelerator lets customers unify people, processes and technology while automating all ITIL processes across both service support and service delivery, the spokesperson said.
A dedicated CMDB (configuration management database) that provides a common repository for all asset information and maps assets to the business services the customer’s system supports a mechanism for managing change across the enterprise consolidation and reconciliation of disparate sources of IT-related data in the context of business priorities full visibility into configuration item information such as resource attributes, relationships and dependencies across the enterprise.
Using Universal Federation Adapters, including out-of-the-box integration with Microsoft SMS, CA CMDB enables organizations to collect, manage and maintain a single view of configuration data from CA, third-party IT management applications and in-house developed applications and solutions.
http://www.eweek.com/article2/0,1759,1982613,00.asp?kc=EWRSS03119TX1K0000594