“What BMC is proposing is a better way to manage applications, by creating models of how the application depends on the infrastructure,” said Jean-Pierre Garbani, an analyst at Forrester Research. “With a model, IT people can see that one component is not behaving normally…It’s a way to speed up and make problem management more intelligent,” Garbani said.
On Tuesday, the software maker plans to introduce an update to its Control-M program for organizing computing jobs. The revamp, Batch Impact Manager, helps businesses head off glitches and prioritize problem reports, BMC said.
Application failures are very costly to corporations, as they can prevent employees from doing their jobs or take revenue-generating applications, such as e-commerce Web sites, offline.
Business service management products help operators spot more quickly the source of problems that affect application performance, such as problems with servers, networking hardware and other underlying components.
The addition next week of the Batch Impact Manager to the Control-M software will enable system operators to get a consolidated view of scheduled batches of jobs, BMC said. If there is a failure in one of them, the software can send an alert and highlight possible problems with other applications. For example, the failure of a mainframe job to update customer transactions scheduled for the middle of the night could prevent a financial trading application from being available the following morning.
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