In two-factor authentication, customers must confirm their identities not only through something they know, like a PIN or password, but also with something they physically have, like a hardware token with numeric access codes that change every minute. Other types of two-factor authentication include costlier hardware involving biometrics or “smart” cards that would be inserted into designated readers on a user’s computer.
Banks might also issue one-time passwords on scratch-off cards or require “secret questions” about a customer’s account, such as the amount of the last deposit or mortgage payment.
The council also suggested that banks explore technology that can estimate a web user’s physical location and compare it to the address on file.
The most common way of stealing consumers’ personal identity data and financial account credentials online, known as phishing, typically involves sending e-mails that direct unwitting users to phony websites. Data harvested at such sites is then used fraudulently. The Anti-Phishing Working group, an industry association, reported 13,776 unique types of phishing attacks in August.
While some financial institutions have given their customers electronic password tokens, those have tended to be optional. Other banks have instituted password entry through mouse clicks instead of typing, a protection against keystroke-snooping programs.
FDIC spokesman David Barr said the rules will serve as standards that will be checked when banks’ practices are audited. Although the requirements apply just to financial services companies, the policy could stimulate wider use of two-factor authentication by other merchants that are willing to “federate” their websites with banks, said Michael Aisenberg, director of government relations for internet service provider VeriSign.
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