Gathered at the Millennium Hilton across the street from the site, attendees of the Fall 2004 Biometrics Summit heard about the challenges and benefits seen by those who would implement biometrics, both before and after the 9/11 attacks that put a greater focus on security needs.
Acknowledging that most of the 9/11 attackers used driver’s licenses to board the airplanes they would use as weapons, one presenter said biometrics should be a key tool, in conjunction with better verification of identity-proving documents, in the process of obtaining driver’s licenses.
Illinois was the first to use facial recognition technology in its DMVs, four years before 9/11, and the state is currently preparing an upgrade to its systems, said Beth Langen, administrator of the policy and programs division of the Driver Services Department in the Illinois Office of the Secretary of State. The measures have helped combat fraud, catching those who try to get multiple licenses for different identities. In all, 1,700 cases of fraud have been discovered using the facial recognition software, with 173 people claiming three or more identities.
Originally, the department had considered using fingerprint readers, but went with facial recognition for several reasons. It now contains 16 million pictures, and it is growing by 8,000 to 12,000 every day. The department had used a sign-up sheet before that, but employees who didn’t want anyone to know they came in late started ripping out pages, said Malachy Higgins, chief of administration. The office tried using card readers, but found that administering the cards was a big headache, and if they were going to be late, employees could give cards to others who went in earlier to make it appear that they were on time.
Scott Sykes, group managers of strategic technology at Capital One, encountered a lot of resistance to his ideas for bringing biometrics technology into the financial services firm. The fundamental point of resistance was whether the reduced risk, cost savings and increased efficiency outweigh the expense required, Sykes said. Biometrics readers aren’t built into laptop or desktop computers, making the readers a hassle to add into a network.
Until these hurdles are overcome, biometrics will have a hard time getting a foothold in most enterprise companies, Sykes said.
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