The biggest problem when businesses are hit by a virus is user downtime.
The survey, completed last month by research firm InsightExpress and commissioned by SupportSoft Inc., a developer of software for managing software updates, portrays patch management as an ongoing issue that poses a variety of risks.
For example, patching still takes a week or longer at about a quarter of companies. That compares with 19% of respondents who say their IT organizations distribute patches to all computers within hours and 57% that do the job in days.
When asked how well prepared their IT organizations were for a virus attack, three-quarters are only “somewhat prepared,” compared with 21.3% that are completely prepared.
“It shows companies are struggling to get a handle on patching,” says Michael Cherry, an analyst with Directions On Microsoft.
The biggest concern among survey respondents is spyware, cited by 25%, followed by viruses and other kinds of malicious software. The most difficult part of patch management is an inability to update all systems with a single patch (24% of respondents) and the sheer number of patches that need to be distributed each month (21%).
Keeping up with Microsoft’s monthly security bulletins and associated software patches has been a challenge for some IT departments. In February, Microsoft issued a dozen security bulletins that addressed 17 vulnerabilities in Windows or its other products.
The negative effect most associated with viruses is end-user downtime, cited by 43% of respondents to the InsightExpress survey.
Chris Grejtak, senior VP of products and marketing with SupportSoft, says the survey underscores that remote and mobile computers are particularly hard to keep updated.
Microsoft’s Systems Management Server 2003 is used by some large companies to distribute updates to Microsoft products
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